We promise to help you understand, improve and/or build a better business case for increased investment in your Employee Engagement Strategies. As such we have secured a viewpoint report from our friends at Clustre – The Innovation Brokers on the impact of Employee Engagement on the customer experience.
“Everyone talks about building a relationship with your customer. I think you build one with your employees first.” Angela Ahrendts
How can you hope to build a great customer relationship if your employees are not happy, empowered and engaged? Your own people are your primary building block for customer satisfaction. This is certainly the opinion of Angela Ahrendts the former CEO of Burberry and now the senior executive with Apple Corp responsible for all Apple stores around the world…..
Download and read in full here